My wife and I were contacted by TSI in regards to our son's delinquent account with his former university. They informed us that they needed a full payment of over $2000 immediately or legal action would be taken against him.
According to the FDCPA, threatening legal action is a major violation and cause, in turn, for action to be taken against the collector.
We then called the university and set up a payment plan with them, and they have considered the matter resolved, with a contact for payment in the mail and monthly payments set up to be paid online.
When I informed TSI of these arrangements, they told me that we were still obligated to pay them and that the university was wrong, and that legal action would be taken against us in four to five days.
We have the matter resolved with the original creditor, and the collection agency can take their threats and "buffalo-style" collection practices and stick em where the sun don't shine.