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Do Not Trust Their Word!!! Representatives have horrible notation procedures, the staff is so divided that no one has the same answers, it's a real headache dealing with this company.

Prior to applying for personal funding I received a collection letter from TSI saying I owed $2864.00. I called and discussed with multiple representatives that if the balance was settled at $2148.00 and had the account closed, reporting $0 balance, that there would be nothing reported on my credit. The same day I paid the $2148.00 and took their word for it. In the middle of my personal funding process this same account hits my credit as UNPAID Collections ($716.00).

The exact amount leftover from the full payment amount. THESE PEOPLE DIDN'T ZERO OUT MY ACCOUNT FROM THE SETTLEMENT AMOUNT AS THEY SAID. VERY, VERY, VERY RECKLESS!!!! When I called back in they told me that it was my fault because it shouldn't have gone to collections.

They told me they would update the account to show ZERO BALANCE since the notes did show I paid the settlement amount... AT THIS POINT IT'S TOO LATE!!! I'M IN THE MIDDLE OF FUNDING AND IT'S ON MY CREDIT REPORT AS UNPAID. These people have horrible organization skills and accountability.

I'm not sure what CRM system they use for handling customers, but it needs to be updated immediately. THIS MISHAP BY TSI COST ME $50,000 IN PERSONAL FUNDING TO BE LOST!!! I AM BEYOND PISSED!!!!! The sad part is that you have no choice, but to deal with this company once they have your account.

I read the terrible reviews before I dealt with them, but I had no choice. BE SURE TO RECORD CONVERSATIONS FROM THIS COMPANY OR RETAIN NOTES BECAUSE THEY TAKE VERY LITTLE.

Reason of review: Problems with payment.

Monetary Loss: $50000.

Preferred solution: Let the company propose a solution.

Transworld Systems Cons: Rude customer service reps, Irresponsible representatives, No backup material.

Location: Lexington, South Carolina

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